Sunset Palm Tee

We want you to love what you ordered. If something isn't right, here's how we handle it:

**Returns**

Items can be returned within 14 days of delivery, provided they are unworn, unwashed, and in their original condition with tags attached.

**Exchanges**

We offer exchanges for size or color when the item is available in stock. Contact us within 14 days of receiving your order to request an exchange.

**Refunds**

Once we receive and inspect the returned item, we'll process your refund within 5–7 business days to your original payment method.

**Non-returnable items**

Final sale items and items showing signs of wear are not eligible for return or exchange.

**How to start a return**

Email us at contact.veltranor@gmail.com with your order number and reason for return. We'll take it from there.

> **Processing Time**

> All orders are processed within 2–5 business days after payment confirmation. Orders placed on weekends or holidays are processed on the next business day.

>

> **Shipping Times**

> We ship worldwide. Estimated delivery times after dispatch:

>

> - Brazil: 10–20 business days

> - United States & Canada: 15–30 business days

> - Europe: 15–30 business days

> - Rest of the world: 20–40 business days

>

> *Delivery times may vary due to customs clearance and local postal conditions.*

>

> **Shipping Costs**

> Shipping costs are calculated at checkout based on your location and order weight.

>

> **Order Tracking**

> Once your order is shipped, you'll receive a tracking number by email so you can follow your package every step of the way.

>

> **Customs & Duties**

> International orders may be subject to customs fees or import duties depending on your country. These charges are the responsibility of the customer and are not included in the order total.

>

> **Questions?**

> Contact us at contact.veltranor@gmail.com and we'll be happy to help.