Returns & Refunds
Returns
Because our products are shipped internationally, returns are not required in most cases.
If an item arrives damaged, incorrect, or missing, please contact us within 30 days of delivery so we can review your case.
For products shipped from international suppliers, customers may be asked to keep the item while we arrange the appropriate solution.
Damaged, Incorrect or Missing Items
If your order arrives damaged, incorrect, or with an item missing, please email us at:
Please include:
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Your order number
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Clear photos or videos showing the issue
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Photos of the product, original packaging and shipping label when applicable
After reviewing the evidence, we may offer a replacement, partial refund or full refund, depending on the issue.
Delivery Issues
If tracking shows that an order has not been delivered within the expected delivery window, please contact us so we can investigate.
If a shipment is confirmed as lost or undeliverable, we may offer a replacement or refund when applicable.
Please note that orders marked as delivered by the carrier are not automatically eligible for a refund. In some cases, additional confirmation from the carrier or postal service may be required.
Cancellations
Orders may be canceled only before they enter processing or shipping.
Once an order has been processed or shipped, it can no longer be canceled.
Certain made-to-order, print-on-demand or preorder items may not be eligible for cancellation after payment has been completed.
Non-Returnable Situations
We are unable to offer refunds or replacements for:
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Orders with incorrect shipping addresses provided by the customer
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Refused deliveries
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Unclaimed parcels
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Delays caused by customs, carrier disruptions, weather or local delivery restrictions
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Size or preference-related returns unless the item is damaged, incorrect or defective
Refund Processing
Once approved, refunds are processed to the original payment method.
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Contact Us
For any return, refund or replacement request, contact: